Who we are and scope
PinnaLink LLC operates this website to present VPS and dedicated-server options and receive enquiries. This Privacy Policy explains information handling for website visits and correspondence. It does not describe an account portal or online checkout: this website currently provides neither. Additional processing for an ordered service will be explained when that service is arranged.
Information we receive
When you contact us, we receive your email address, message and any name, company details or service requirements you provide. Support correspondence may include a service identifier, location and diagnostic information. Please share only what is needed and redact other people’s information from logs. Do not send passwords, private keys or payment-card details by email.
The infrastructure used to deliver this website and email may process technical metadata such as IP addresses, request times and delivery records. This information may be needed to deliver communications, diagnose faults and investigate misuse.
Cookies and website choices
The current website contains no advertising trackers, analytics scripts or account cookies, and does not store your selections in browser storage. Product and region selections remain in page memory and reset on reload. Images and flags are local assets; fonts are local or supplied by your device. Email buttons open a message in your email application and do not send it automatically. Your email provider handles that message under its own privacy terms.
Why information is used
We use enquiry information to answer questions, prepare quotes and communicate about requested services. Relevant correspondence may also be used to resolve support issues, keep records of agreed terms, investigate security or abuse reports and meet applicable recordkeeping obligations. Where a legal basis is required, it depends on the activity: steps you request before a contract, performing a contract, legal obligations, or legitimate interests in communicating and protecting services, subject to applicable law. Where consent is required, it will be requested separately.
Sharing and international processing
Information may be shared with providers involved in website delivery, email or an agreed service, to the extent needed for that work. Disclosure may also be required by applicable law or a valid legal process. This website does not sell personal information or share it for targeted advertising.
Our company is based in the United States. The advertised server region does not by itself determine where email, support or administrative records are processed. If your requirements include a particular data location or processing agreement, raise them before ordering so the applicable arrangements can be confirmed.
Retention and security
Information is retained for the purpose for which it was received, taking account of ongoing enquiries, service arrangements, dispute resolution and legal recordkeeping obligations. Information no longer needed for those purposes is to be deleted or anonymized, subject to applicable retention requirements. A deletion request may not remove records that must lawfully be retained.
No internet transmission or storage method is entirely risk-free. Limit sensitive information in correspondence and contact us if you suspect that information sent to us has been exposed. Hosting backups, recovery and customer-managed security are separate service matters addressed in our Terms of Service.
Privacy requests
You may contact contact@pinnalink.net to ask about your information or request access, correction or deletion. Depending on applicable law, you may also have rights to restrict or object to processing, receive a portable copy, withdraw consent where processing relies on it, or complain to a competent privacy authority. Rights and exceptions depend on the circumstances. We may request proportionate information to verify your identity or authority and will handle requests within the time required by applicable law.
Updates and contact
The date above identifies the latest revision. Changes will be posted here, with additional notice where required by law. For questions about this policy or to submit a privacy request, contact us using the details below.
PinnaLink LLC, 1722 Marlow Rd, Louisville, KY 40216. Telephone: +1 (502)753-5234. Email: contact@pinnalink.net.